About Us
Happy Teeth Support Services is 30 years in the making
Dr. Camila Canares-Price, DMD, resides in the USA and has dedicated 30 years to practicing dentistry, founding four dental clinics in the Philippines. Her current clinic, Happy Teeth Dental Associates, employs 10 dentists and assistants across all dental specialties. In addition to her work abroad, she has also provided dental virtual assistance in Florida and Virginia, gaining valuable insights into clinical practice management and patient communication services. Her vision is to offer expert, quality dental virtual assistance that supports dental clinics in the USA while ensuring lower costs and reduced risks.
We hire, train and manage the best Virtual Assistants
Our team offers essential tools to enhance productivity and quality at your dental clinic through our dental virtual assistance services. Our dentist-led training courses cover a range of topics including: Dental Terminology & Anatomy, CDT Coding Fundamentals, Dental Insurance & Claims Logic, Denial Management, Practice Management Software (PMS), CRM & Ticketing Systems, Security & Compliance (HIPAA), and Multi-Channel Communication. These offerings are designed to improve patient communication services and provide comprehensive practice management support.
We provide Tier 1 Customer Support
Our call center agents comprise allied health professionals, including nurses and dentists, who provide exceptional dental virtual assistance.
24/7 Call Intake and Triage: We offer professional answering, call screening, and routing services around the clock, 24 hours a day, 7 days a week.
Appointment Management: Our team excels in scheduling, rescheduling, confirming, and canceling patient appointments using the Client’s designated Practice Management Software (PMS), ensuring effective practice management support.
Patient Communication: We specialize in patient communication services, responding to general inquiries, sending patient reminders, and managing recall efforts according to the Client's protocols.
Our Approach
At Happy Teeth Support Services, we take a personalized approach to customer service. We understand that every customer is unique, and we work to tailor our dental virtual assistance services to meet your specific needs. The development of a robust Service Level Agreement (SLA) is crucial for a U.S. dental practice outsourcing functions to the Philippines, especially given the necessity for HIPAA compliance and maintaining high service quality.
Our SLA is divided into four core sections: Performance & Efficiency (Call Center/Admin), Financial & RCM Accuracy, Compliance & Security, and Operational & System Availability. For example, your outsourced functions may include patient communication services such as Patient Scheduling, Appointment Confirmation, Insurance Verification, General Inquiries, and Revenue Cycle Management (RCM) support (e.g., Claim Submission, Denial Management). Our goal is to exceed your expectations and provide seamless practice management support for an exceptional customer experience.