Core Virtual Call Center and Administrative Support

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Professional answering, call  screening, and routing 24 hours a day, 7 days a week (guaranteed 95% Call Answer Rate). 

Scheduling, rescheduling, confirming, and canceling patient appointments within the client’s designated Practice Management Software (PMS).

Responding to general inquiries, sending patient reminders, and managing recall efforts.

Providing a dedicated, remote administrative employee for complex      front-office support.

Checking patient dental insurance      eligibility and benefits.

Performance-Based (Tier 2 and Tier 3) service models.

• Claim Submission.
• Accounts Receivable (A/R)      Management
• Denial Management
• Collections

Reviewing existing financial or      operational processes for improvement.

Providing specialized training for in-house staff (e.g., on coding or compliance) by a practicing dentist.

Assisting dental practices with the process of obtaining or maintaining provider credentials with insurance payers.